Being a Steward - Take the Quiz?

Recently, I attended a Stewards Training event. It was held before the season and was part of their yearly training  schedule. There was a test required to be taken. Could you answer the questions in the test? Which are below.

The answers are at the bottom of the page

Stewards Exercise

1.   Name the organisation which issues a licence permitting Cambridge United to allow spectators into the stadium.

2.   What does the Club’s Safety Certificate contain?
 
3.  If a match is abandoned after kick-off but before half-time no refunds will be made. True or False?
 
4. You see and hear a lady in the Club car park offering match tickets for sale. Do you have power, under the Ground Regulations, to confiscate the tickets?
 
5.  You are at the turnstiles when you are informed from the Safety Officer that a person, appearing to be drunk, is attempting to enter the ground. Do you have the power to arrest the person? Explain your answer.
 
6. Set out, in your own words, five of the ten basic duties of a steward.

7. A normally respectable fan invades the pitch and is arrested. When asked why he says ‘I just don’t know why I did it’. Give a simple explanation of this type of crowd behaviour.
 
8. List four of the physical safety features in the Abbey Stadium
 
9. What should you do if you find a supporter urinating against wall                                                                             

10. List three warning signs that a person is becoming tense or angry.
 
11. In crowd control list the three crowd ‘D’s’
 
12. What would you do if you found a lost wallet in the stadium?
 
13. In relation to first aid what should you bear in mind in assessing if there is any further danger to a patient?
 
14. Name the three parts of a fire triangle and three of the main causes of fire.
 
15.   Just before half-time you discover smoke coming from a tea bar and the staff inside appear to be panicking. What action do you take?
 
16.   Give one example of why each of the following types of evacuation may be necessary:- a) total evacuation out of the ground, b)partial evacuation out  of the ground c) total or partial evacuation within the ground.
 
17.  Briefly describe one feature of crowd behaviour in a crisis
 
18.  Explain why it is a mistake to delay giving people information about a crisis on the assumption this may provoke panic.
 
19.  What does the Football (Offences and Disorder) Act define as ‘chanting’?
 
20. Give one definition of ‘racism’.
 
21. When dealing with offenders what is ‘reasonable force’?
 
22. What is the priority question which a steward should always ask themselves in any spectator misbehaviour situation?
 
23. A spectator has been behaving badly and the Safety Officer has directed that the person is to be immediately ejected from the ground. What is the most important consideration for the stewards who are deployed to carry out the ejection?
 
24. Give one example of circumstances in which a steward who uses force against an offender would be able to claim the common law defence of ‘self-defence’
 
25. At a match with a large crowd a mother rushes up to you in the North Terrace and says she has lost her young daughter. What would you want to know and what action would you take.
 
26. You find a box with wires coming from it in your area just before the turnstiles open, would you:

1. Pick it up
2. Open the box to see what is in it
3. Ask the people around to see if it belongs to them
4. Inform match control immediately and await further instructions

 
27. During the half-time interval you see a woman stagger out of the toilet and try to climb the steps towards the seats, would you?

1. Think she was OK because she was still standing
2. Help her to her seat
3. Eject her from the ground for being drunk
4. Ask her if she is ill and requires assistance

 
28.  What is the discharge time of a 9 litre (2 gallon) water filled fire extinguisher?

1. 30 seconds
2. 90 seconds
3. 3 minutes
4. 5 minutes

 
29.  Under the Ground Regulation certain articles must not be brought into the Ground. Name six of these articles.

30.  Name two of the offences under the Sporting Events (Control of Alcohol) Act 1985

31.   What action do you take if a goal is scored by Cambridge United?

Answers -:

Q.1 Sports Ground Safety Authority

Q.2 The terms and conditions to be met before spectators are allowed into the stadium. Also the capacity

Q.3 Depends of Club but probably false

Q.4 Regulation 21 ‘Any tickets offered may be confiscated by a steward…’

Q.5 No only the Police

Q.6 General Health & Safety, Pre-Event checks, Control flow of spectators, work not watch match, staff entrances, exits and gates, prevent overcrowding, assist emergency services, first-aid, respond to emergencies, specific emergency duties.

Q.7 Loss of individuality in a crowd situation

Q.8 Lighting, CCTV, PA, turnstile counting, emergency generator

Q.9 Is toilet blocked? Drunk?

Q.10 Clenched fist, clenched teeth, flared nostrils, restless movement, repetitive movement, pacing about, aggressive gestures, pointing, tone of voice

Q.11 Dynamics, Density, Distress

Q.12 Tell Control, hand to supervisor, send to Control

Q.13 Is it necessary tomove the patient or should they be left where they are.

Q.14 Fuel, Heat, Oxygen.  Electrical, Flammable liquids and gasses, smoking, rubbish and combustible waste, arson, contractors

Q.15 Keep people clear, staff out, tell Control

Q.16
a) Floodlight fail, bomb or suspect package found,  Explosion, warning from outside
b) Disorder or crushing, isolated fire, structure collapse
c) Avoid contact between rival supporters or overcrowding
 
Q.17 Go out the same way they came in, not leave straight away.

Q.18 Escape behaviour may be selfish and even violent but it is not panic. Early information may enable personal escape decisions to be taken before the circumstances become highly constrained.

Q.19 Repeated uttering of words

Q.20 Person inferior because different colour, different country, different religion. Racism is a prejudice or a judgement which is based soley on ignorance

Q. 21 Reasonable in the circumstances, absolute necessity, minimum necessary, proportionate to the seriousness of the offence.

Q.22 Does this person need to be removed immediately

Q.23 There own and colleagues safety

Q.24 If steward honestly thought the offender had the opportunity, ability and intention to do harm

Q. 25 Where situated, how long, description,  calm mother, inform Control

Q.26    Inform Control immediately and await further instructions

Q.27    Ask her if she is ill and requires assistance

Q.28    90 seconds

Q.29 Knives, fireworks, smoke canisters, air-horns, flares, weapons, dangerous or hazardous items, laser devices, bottles, glass vessels, cans, poles and any article that might be used as a weapon and/or compromise public safety.

Q. 30 Attempting to enter the Ground or being inside the Ground whist drunk, and, being In possession of any intoxicating liquor, or bottle, can or other portable container and which could cause damage or personal injury, when entering the Ground or in a public area of the Ground from which the event can be directly viewed

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