Help with iFollow
We have provided the following advice and assistance concerning iFollow. We cannot guarantee that all of the advice will work as everyone has different devices, broadband suppliers and contracts.
However, the information we have obtained is from different sources and will hopefully assist you. You can also download the information via the attachment at the foot of the article.
First steps - Registering for iFollow
If it doesn’t show, then either you have not set up an iFollow account or you are using an email address the club are not holding against your name
On the club website – click on the iFollow tab and use the next match tab from the dropdown
You will see the following. We recommend you sign on at least 30 minutes before the match to avoid the last minute sign on rush and problems. This will also provide you a with a chance to ensure you can obtain the service
Problems connecting to iFollow via your laptop
Having problems connecting to iFollow on your laptop? Here a few tips:
If you need to contact ifollow support on match days you can do so by clicking on the envelope at the bottom of the match page. It will open up a chat box. Add your information into the Your Question area. Please provide details of the problem being experienced, any codes and Cambridge United.
Any issues with the service need to be addressed directly to iFollow. They can not be resolved by either the club or CFU
Once iFollow is working
Once you have the iFollow working click on the setting cog at the bottom right of the screen. You will have two things come up: quality and audio.
Click on quality if you have buffering issues (when the action stops or the picture goes blank and you see a rotating circle) then change from “auto” to 504 (there are two 504's you need to top one) or one of the other numbers. The bigger the number the better the quality, so try different settings to get the best picture.
Click on audio (this is the commentary) you can chose home or away, if we are at home click on home and if we are away click on the away unless of course you want to listen to our opponents commentary. Note that the commentary often doesn’t start until just before (or occasionally after) the match starts, and there are adverts before and at half time when the commentary disappears. There have been occasions when the audio has been of the wrong Cambridgeshire team!
If supporters are using one of the newest Smart TV models-
Watching iFollow on Apple devices
For those with Apple devices, iPhone, iPad and iTouch with iOS 11.4 or later, and Mac with macOS Mojave 10.14.5 or later, users can “screen mirror” (stream video) from iFollow to your TV via an Apple TV box, noting that you need Apple TV 4K, Apple TV HD, via Apple TV (2nd or 3rd generation) boxes contented to your TV by HDMI cable.
The iFollow help page can be found via the link: https://ifollow.zendesk.com/hc/en-us/
You can also email iFollow directly - firstname.lastname@example.org <email@example.com>
If the above doesn’t work out for you it may be because your download speeds need to checked and you may need to check with your service provider
Check your internet speeds
Other things we have found
If you have found other features not mentioned please let us know
There have been recent changes to the iFollow access for Season Ticket Holders. If you had problems getting the
service please see below.
The system is changing from a code-based approach to an email account system, which allows STH's automatic access to home league fixtures that are played behind closed doors.
Supporters that are STH's need to ensure that the email address on record at cufcdirect.com is consistent with their iFollow account to be granted automatic access.
Supporters who do not have matching emails will need to update their email to the same.
Please make sure your email address linked to their ST at cufcdirect.com matches the address they hold on their iFollow account.
Check STH access to iFollow:
Log in to your iFollow account on the club website
Click your name in the navigation bar top right to get to 'My Account page'
Scroll down to Purchased packages.
Click the + sign next to 'Purchased Packages'
If they have been granted access, you will see 'Season Ticket – Cambridge Untied'
If it doesn’t show, then you have not set up an iFollow account using the registered email we have for you, therefore you will not be automatically granted access.
If this is the case, in order not miss Tuesday's game you will need to email firstname.lastname@example.org to request a code and confirm what email you have set up for iFollow, we can then update the EFL who will run another upload later this month.